The collection agency will not assess a fee to the customer when a past due balance is transferred to the customer’s current account. If an applicant with a recoverable balance assigned to a collection agency requests new service, and if their application is approved and all required charges are paid, the Company will cancel the collection agency assignment and transfer the remaining debt to the customer’s current account, so long as legal action has not been initiated by the collection agency. Subsequent to the termination or suspension of service and following the due and payable period of the Customer’s closing bill, the Customer will be responsible for any reasonable costs associated with the collection of unpaid accounts, including but not limited to: court costs, attorney’s fees and/or collection agency fees. The language below is being proposed to be added to our tariff in support of that change in business process: 7. The change the Company would like to make is to have the customer pay the collection agency fee when the debt is collected. The fee billed to the Company is a percentage negotiated and memorialized in a contract between the collection agency and the Company. The collection agency currently bills the Company their fee once collection of the debt is achieved. Rocky Mountain Power sends unpaid inactive customer accounts to collection agencies. 1 Rocky Mountain Power Collection Agency Fees Docket No.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |